Frequently Asked Questions
What is MS Walk Live?
MS Walk Live is a virtual event with a difference, as we bring all the excitement, camaraderie and atmosphere of the big day, right to you, wherever you are.
When is MS Walk Live?
MS Walk Live will take place on Sunday 20 September 2020 from 9:00am.
How will MS Walk Live work?
We’ll be with you (virtually) every step of the day as you walk, roll or stroll to stop MS! We’ll be broadcasting on Facebook both before and after your walk. Check out the About page for more information.
How do I enter the MS Walk Live competition?
Post a photo or video of your walk on Facebook, Twitter or Instagram using #MSWalkLive. Posts must be received on or before Sunday 20 September to be entered into the prize draw to win a £100 Amazon voucher. Terms and conditions apply.
Do I have to walk?
No you don’t - you can walk, roll or stroll your distance or do a mixture of all three! We advise you to do whatever is within your ability but is still challenging for you. Making sure it is enough of a challenge means people will be more likely to sponsor you.
Are there any registration or participation fees?
Signing up for MS Walk Live is free! It's a challenge though, so we do encourage you to fundraise to help fund our life-changing research.
Is there an age limit for My MS Walk Live!
There’s no age limit for My MS Walk Live and we welcome people of all ages. However, you need to be over 18 years old to register. If you’re under 18, please ask a parent or guardian to sign up on your behalf.
What is JustGiving and how do I use it?
JustGiving is an online fundraising platform which you can use to collect your donations. Your fundraising page will be set up automatically when you sign up for My MS Walk Live. To access your page go to the JustGiving website and enter the log in details you supplied when you signed up. If you signed up online, your confirmation email will also have a link to your page. You can share your page with friends and family to encourage them to donate to your challenge
How do I get help with my JustGiving fundraising page?
If you need help using your fundraising page, making a donation, or anything else JustGiving related, their dedicated support team can help you out.
You can message JustGiving through their contact form if you need any help or can’t find what you’re looking for. Alternatively, check out the JustGiving FAQ page. And you can also call us on 0300 500 8084.
I’m having problems signing up, who do I contact with questions?
Please email us at email@example.com to tell us about any problems you’re having. Or you can call 0300 500 8084 and a member of our supporter care team will be able to help you.
What happens after I sign up and what support will I receive from the MS Society?
We’re here to support you on your journey for My MS Walk Live. We’ll be in touch with emails to give you inspiration, motivation, top tips and fundraising resources and ideas. You can access all this information on our website, and get advice from other My MS Walkers on our Facebook group.
What is Strava and how do I use it?
Strava is a training app which tracks and records your distance. JustGiving is partnered with Strava which means you can link your fundraising page to Strava and your page will be updated every time you complete a run. That way, your donors can see how you’re getting on. Fundraisers who use this feature raise an average 46% more!
What happens if I only use the fitness app to track some of my activities and forget to use it for some?
If it’s linked to your fundraising page, we’ll know about any of the miles you complete using your fitness app. You just need to let us know about the rest of them by manually updating your fundraising page. Just remember: don’t manually log any miles that you’ve used a fitness app to track, as we’ll already have those logged.
What if I don't want to use a tracking app? How can I track the miles I've completed?
If you don’t want to use a fitness app, you can still easily keep track of your miles through your fundraising page. You can do this by manually updating your JustGiving fundraising page. Find out how to update your fundraising page .
Can I meet other people taking part?
Yes! Once you've signed up please join our Facebook group to chat with other people taking part in My MS Walk Live.
Do I have to fundraise?
As MS Walk Live is a challenge to raise money for us, we encourage all participants to fundraise. The money raised from MS Walk Live will help fund our life-changing research, so every mile matters.
How do I fundraise?
As soon as you sign up to your challenge your fundraising page will be created for you. It’s simple! All income is transferred directly to us. You’ll be able to share your progress on Facebook and Twitter too. And we’ll also provide fundraising tips and support throughout your journey.
Is there a minimum fundraising amount?
There’s no minimum fundraising amount. However, we encourage you to make the most of your challenge by asking your friends and family for sponsorship to help us fund even more life-changing research. And it’s a good idea to set yourself a fundraising target on your JustGiving fundraising page to keep you motivated.
What is Gift Aid?
We love Gift Aid as it means we can claim 25p on every £1 donation, at no extra cost to you or your supporters. For UK taxpayers JustGiving allows your supporters to automatically Gift Aid their donation. Or people can simply tick the Gift Aid box on your sponsorship form (included in the post).
However, not all donations are eligible for Gift Aid. We can only claim Gift Aid on personal donations. So if your supporters receive any goods or a service in return for a donation, we unfortunately can’t claim. For example, any donations from raffles, lotteries, sweepstakes, ticket sales, auctions or bake sales would not be eligible for Gift Aid. For more information, visit our Gift Aid page.
How do I pay in my money?
Ask people to donate directly to your fundraising page. That way, the money will come to us automatically.
If you’ve collected cash then you can pay in the money to your fundraising page using a credit or debit card.
Or send a cheque (made payable to the MS Society) to:
My MS Walk Live, MS Society, 372 Edgware Road, London, NW2 6ND
If you’re making an offline donation please fill out a sponsorship form and tick the Gift Aid box.
Is there a deadline for paying in donations?
You should pay in your donations by 31 December 2020. For those who have raised £50 and above, you'll also receive a MS Society shirt. And if you raise £100 and above you’ll receive a My MS Walk Live medal!
How will MS Society use the funds I have raised?
The money you raise will go to our ground-breaking Stop MS Appeal. It’s aiming to raise £100 million over 10 years to fund vital MS research and take us even closer to finally stopping MS. For more information on the Stop MS Appeal head to mssociety.org.uk/stopms.
How do I get a MS Walk Live t-shirt?
Everyone who raises £50 or more on their My MS Walk Live fundraising page will receive a MS Walk Live t-shirt to say thank you. Your t-shirt will be posted to you within a month of you reaching the target.
How do I get a My MS Walk Live medal?
Everyone who raises £100 or more on their My MS Walk Live fundraising page will receive a special medal to say thank you. Your medal will be posted to you within a month of you reaching the target.